Can I place my order over the phone?
We are more than happy to help you place your order during a telephone conversation. However, due to the systems we have in place, we are unable to take the actual order on a call.
Can I add to an existing order?
Once an order is placed, it is confirmed and finalised in an order confirmation email. Once this email has been sent, it cannot be added to, and you’d have to simply create a new order for the additional items.
Can I cancel/change my order?
The only items that maybe cancelled once an order is placed and confirmed, are items from that are not specifically made to order, such as the mens off the peg tailoring, bridal shoes, tiaras, etc. If, however, you have purchased from the off the peg tailoring range, as part of one of our special packages, then unfortunately you cannot cancel the order once the order confirmation has been sent. All other items are made specifically for you, and so once our order confirmation is sent, they cannot be cancelled or amended.
How can I use a voucher code?
On the shopping cart page there is a box called ‘voucher’ where you can enter your code in. This will update the shopping cart total price. Please be aware, though, that once you have clicked the ‘buy now’ button and paid for your order, and an order confirmation has been sent, you cannot then go back and apply the code.
What if my voucher code doesn’t work?
If you’re having trouble with a code, you can either call us or email us, and we will be delighted to help.
What payment methods do you accept?
We accept all major credit and debit cards.
How does SplitIt work?
We are delighted to be able to offer a 12 month 0% interest split payment scheme through a company called SplitIt. The way this works is that the credit card which you use will be pre-authorised to the value of the order, and a block to that value will be made on the card. Each month, when the next installment is taken from the card, the block is reduced accordingly. Once the final payment, and the final amount is released from the card, there will be no more block held against the card in any way and your order will have been paid in full.
Will I be charged customs duties?
Absolutely not! All goods will be sent to you directly from All About Group’s offices in the UK. There are therefore no customs or duty charges payable by you on any of our goods.
What are your delivery charges?
Delivery charges are made on all orders under £250, and the shipping cost will appear at the check out.
Has my order been dispatched yet?
You will receive an email from us at the point of dispatch, so keep a look out for it. If you haven’t received it by the expected shipping date, please do look in your junk/spam box, as it may well have gone there.
Which couriers do you use?
We invariably use the one of the three major UK courier companies, and once they have collected from us, an email confirmation will be sent to you to confirm delivery date.
Do you deliver outside of the UK?
Currently, we only fulfil orders placed for delivery addresses in the UK. However, if you require delivery abroad, please contact us to discuss what we can do for you.
It’s outside the expected delivery time, what shall I do?
We always try to ensure we deliver on time, or before the estimated delivery date. If, for any reason the items are running late, we will have contacted you. If you are asking this question, then we suggest that you look in your junk/spam mailbox to see if we have been in contact. If, for any reason, we this situation has arisen without us being in contact, we have to apologise immediately as something has gone awry. We would suggest you contact us either via telephone or email and we will look to resolve it immediately.
How can I return my unwanted Items?
The only items which are returnable are individually purchased (ie NOT part of a ‘package’) items that haven’t been made to order (known as standard items), and ‘try before you buy’ items. Returns or exchanges of the standard items can be arranged via email. For a return or exchange to be accepted, the items MUST be returned in perfect condition AND with all their labels and tickets still attached. If they have been removed or the products are not in perfect condition, we cannot accept them back. The ‘try before you buy’ returns are arranged specifically via the link on the order confirmation email which you would have received.
When will I get my refund?
If you returned your standard product items, we will aim to process these, checking that they are in perfect condition, and still have all their tickets and labels attached, as quickly as we possibly can. Once this check has been completed, and all is well, we will look to make an immediate return of your money. In total, we aim for this process to take no more than 3 working days, but at busy times this may take a little longer.
Can I exchange my items?
The only items which can be exchanged are the standard product items ie those that have not been made to order, and this is arranged via email. It is essential, therefore, that when you place your order for any other item, you thoroughly check that your order details are correct, and that the sizes you have chosen are absolutely right, as no other item is exchangeable.